Terms of service

Terms of service

1. These terms
1.1 These are the terms on which Certainly Wood Limited supplies products to trade customers through certainlywoodtrade.co.uk.
1.2 Please read these terms before you order. If you think there is a mistake in them, please contact us.
1.3 This site is for business customers buying for use in connection with their trade, business or profession. These terms are the entire agreement between us for your purchase. You confirm that you have not relied on any statement, promise, representation, assurance or warranty made by or on behalf of us that is not set out in these terms. You will have no claim for innocent or negligent misrepresentation based on any statement in these terms.

2. About us
2.1 Certainly Wood Limited is registered in England and Wales, company number 05473995. Our registered office is Lower Lulham, Madley, Hereford, HR2 9JJ. Our VAT number is GB 864 5512 12.
2.2 You can contact us on 01981 251796 or at office@certainlywood.co.uk.
2.3 If we need to contact you, we will phone you or write to the email or postal address on your account. "Writing" includes email.

3. Our contract with you
3.1 We accept your order when we email you to confirm it. The contract starts at that point.
3.2 If we cannot accept your order, we will tell you and will not charge you. This might be because of stock, resource limits, a pricing or description error, or because we cannot meet a delivery deadline or condition you have set.
3.3 We will give you an order number. Please quote it whenever you contact us.
3.4 Orders placed through this website are for delivery within the UK only. We can deliver outside the UK only by prior arrangement; please contact us on office@certainlywood.co.uk. Orders for delivery outside the UK cannot be placed through the website.

4. Our products
4.1 Product images are for illustration only. Your product and its packaging may vary slightly.
4.2 Our products are natural, so there will be natural variation. Each product's specification is shown on the website and we may review it from time to time.

5. Delivery
Delivery is covered by our Shipping policy, which forms part of these terms.

6. Ending the contract
6.1 Your rights to end the contract, and how returns and refunds work, are set out in our Return and refund policy, which forms part of these terms.
6.2 We may end the contract by writing to you if:
a) you do not pay when due and still have not paid within 7 days of our reminder; or
b) you do not allow us to deliver the products within a reasonable time.
6.3 If we end the contract under 6.2, we will refund money paid in advance for products not provided. We may deduct reasonable compensation for our net costs.
6.4 We may stop supplying a product by giving you at least 7 days' written notice. We will refund any advance payment for products that will not be provided.

7. Price and payment
7.1 Prices shown on the website exclude VAT. VAT is added at the prevailing rate at checkout, together with any delivery charges. We take reasonable care to price products correctly. If the correct price is lower, we will charge the lower price. If it is higher, we will contact you for instructions before we accept your order.
7.2 If the VAT rate changes between your order and supply, we will adjust the VAT you pay, unless you have already paid in full.
7.3 [Payment is taken by card when you order / Payment terms for approved credit accounts are individually agreed.]
7.4 You must pay all amounts due in full without set-off, counterclaim, deduction or withholding, except tax required by law.
7.5 On late payment we may charge interest at 4% a year above HSBC Bank plc's base rate, accruing daily from the due date until payment, whether before or after judgment.
7.6 If you think an invoice is wrong, tell us promptly. No interest is payable while the dispute is being resolved.

8. Our liability
8.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
8.2 Subject to 8.1, we are not liable for any loss of profit or any indirect or consequential loss. Our total liability is limited to the total sums you paid for products under the contract.
8.3 If our own vehicles deliver to your premises, we will make good any damage we cause. If a third-party carrier delivers, the carrier is responsible for any damage it causes, and we will help resolve it where we can.

9. Personal information
We use personal information as set out in our Privacy policy.

10. Other terms
10.1 If our supply is delayed by an event outside our control, we will tell you as soon as possible and try to reduce the delay. You may end the contract and receive a refund for products paid for but not received.
10.2 We may transfer our rights and obligations to another organisation. You may transfer yours only with our written agreement.
10.3 No third party has rights to enforce these terms.
10.4 If any term is found unlawful, the rest continue to apply.
10.5 If we delay in enforcing these terms, we can still enforce them later.
10.6 These terms are governed by English law, and the English courts have jurisdiction.