Shipping policy

Shipping policy

Please call us on 01981 251796 with any questions. Our carriers are contracted to deliver to the kerbside only.

How delivery works
Trade orders are delivered on a pallet through the Palletline national pallet network. Vehicles have a tail lift and a hand pump truck; there are no crane facilities. Standard delivery includes one attempt on the agreed date. A delivery is complete once the pallet has been unloaded safely at the nearest kerbside or accessible hard-standing.

For health and safety reasons, drivers cannot guarantee to:

  • move pallets into buildings, garages, sheds or gardens;
  • cross gravel, grass, steep slopes, steps or uneven ground;
  • wait beyond a reasonable time; or
  • return later without a redelivery charge.

Any help beyond the kerbside is at the driver's discretion, even if they have helped before. Delivery instructions are passed on as requests, not guarantees.

Lead times and service levels

  • Economy (standard): 3–5 working days from dispatch, delivered between 8am and 6pm. This is an "open booking": you get the day but no set time. Deliveries to Scotland take longer.
  • Orders received by 12 noon can be dispatched the next working day.
  • AM (9am–12pm): +£15 per pallet, where available.
  • PM (12pm–5pm): +£10 per pallet, where available.
  • Timed services have a 15-minute grace period either side.
  • Premium next day: +£25 per pallet, delivered on an open booking between 8am and 6pm.
  • Saturday: +£45 per pallet, delivered between 8:30am and 1pm. Order by 12 noon on Tuesday; later orders go the following Saturday. Saturday deliveries are not booked in.
  • Lead times may be longer during busy periods.

Charges and areas

  • Free delivery on orders of £250 or more within mainland UK via our pallet network.
  • Orders under £250 have a £10 delivery charge.
  • The following postcodes carry an extra charge at checkout: AB, DD, IV, KW, PA21–38, PH and PO30–41.
  • All offshore destinations carry a delivery surcharge.
  • We only take orders for delivery within the UK through this website. Deliveries outside the UK can be arranged in advance; please contact us on 01981 251796 or at office@certainlywood.co.uk

On delivery

  • Check all goods on arrival and sign the delivery paperwork. If you have agreed with the carrier that goods can be left unattended, they are left at your risk.
  • If nobody is available and there is no safe place to leave the goods, or delivery isn't possible because of poor access, redelivery costs £30 per pallet.
  • The pallet becomes your property on delivery.
  • Report any delivery issues to us immediately.
  • If you have access restrictions or special requirements, please contact the customer service team on office@certainlywood.co.uk.